Cancellation Policy

Effective Date: July 17, 2026

Thank you for shopping at aubytes.com. This Cancellation Policy explains when and how orders may be cancelled.

Order Cancellation

You may request to cancel your order after it has been placed by contacting us as soon as possible.

If your order has not yet entered processing or has not been shipped, we will make every effort to cancel it and issue a full refund.

Once an order has entered processing or has been dispatched, cancellation may no longer be possible.

How to Request a Cancellation

To request an order cancellation, please contact us promptly using the details below and include:

Your full name
Your order number
The email address used when placing the order

We will confirm whether your order can still be cancelled.

Orders Already Shipped

If your order has already been shipped, it cannot be cancelled.

If applicable under your local consumer protection laws, you may still be eligible to return your order after delivery in accordance with our Refund Policy.

Refunds for Cancelled Orders

If your cancellation request is approved before shipment, any payment received will be refunded using the original payment method.

Refund processing times may vary depending on your payment provider.

Right of Withdrawal (European Union)

If you are a consumer located within the European Union, you may have a statutory right to withdraw from your purchase within 14 days of receiving your order, unless an exception under applicable law applies.

Where applicable, refunds will be processed after the returned goods have been received or proof of return has been provided, in accordance with our Refund Policy.

Non-Cancellable Orders

Orders may not be cancelled if:

They have already been processed for shipment.
They have already been dispatched.
The order falls under an exception to the statutory right of withdrawal under applicable law.

Contact Us

If you have any questions regarding cancellations, please contact us:

Petra Ritthaler-Schelenz
Moesstraat 63
9741 AA Groningen
Groningen
Netherlands

Email: info@aubytes.com

Phone: +31 6 35219405

Website: https://aubytes.com